ScaleAround is launching two online AI courses. Leading Through AI is a one-day, CPD-certified programme for senior leaders on governing AI and leading people through the change. Practical Prompt Engineering is a 3-hour course for anyone who uses AI tools at work and wants consis
ScaleAround sponsored the Specialist Team of the Year award at the 28th Cnect Wales Awards on Friday 25 September 2026, and I had the job of presenting it on stage at Cardiff City Stadium. More than 500 people from Wales' customer contact and customer experience industry filled t
ScaleAround is now a supplier member of Cnect Wales, the network for Wales' customer contact and customer experience industry. We joined in September 2026. The short reason is that the businesses Cnect brings together, contact centres, customer operations teams and the firms that